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Domain Fraud
Unsolicited renewal offers from third parties
We would like to advise you of a business practice that is becoming common in the domain marketplace and which may result in you inadvertently transferring your domain business away from NEBS.
With increasing frequency, outside companies are making unsolicited offers directed towards our customers. It has been brought to our attention that these letters have been causing a great deal of confusion among our customers.
It is of the utmost importance that you ignore ALL communications regarding your domain name registrations except those sent directly from NEBS.
The Trick
A company will send a letter to you, either by email, or via the postal service, thanking you for registering or renewing your domain name. The letter will also invite you, in language that suggests a prior business relationship, to make some change to your domain, or to simply renew it, which will result in the name being transferred away from NEBS and to the new company.
Protecting Your Domain Name Registration
We recommend taking the following steps to ensure that you are not inadvertently deceived by these solicitations:
1) Ignore communication regarding your domain that is not from NEBS.
2) Report any incidents to us directly at support@nebshosting.ca.
3) Send us a sample of any solicitation letters as evidence. You can fax us at 1 800 461 3325, attention DNS Admin.
Additionally, the following resources can be used to help combat these practices:
Businesses and consumers who believe they have been misled should contact the Competition Bureau toll free at 1-800-348-5358 or visit their web site located at: www.competition.ic.gc.ca
Report your incident using the Competition Bureau online Complaint Form.
Review the latest information at the The RCMP website which can be found at: www.rcmp.ca/scams/index_e.htm
If you have already made a payment, we suggest contacting your bank or credit card company regarding your options of having payment stopped or reversed. Major Credit Card Company Contact Numbers:
Visa Global Customer Assistance: 1-800-847-2911
Mastercard Canada: 1-800-307-7309
American Express: 1-800-528-4800.
We regret that this notice is necessary, but we feel it is important to notify our clients of this issue. If you have any questions regarding this or any other issue, please do not hesitate to contact us.
