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Privacy Statement

Last Updated May 2014

This privacy policy applies to http://www.nebs.ca/canEcat/index.html owned and operated by Deluxe Corporation ("NEBS Business Products Limited" or "NEBS Canada"). Protecting privacy is an important part of the business of NEBS Business Products Limited (NEBS Canada). We want to assure you that when we ask for information, our goal is to improve our business customer relationships and provide solutions you need to grow your business. Through this site, NEBS Canada provides a variety of business solutions including checque printing, business forms solutions, logo design, hosted payroll services, business services, web design and hosting, serving all of our small business customers through multiple distribution channels across Canada.

Our Privacy Agreement

The type of information we gather about you depends entirely on how you choose to use our products and services. We ask only for the information necessary to serve you best; and we commit to you our Privacy Program Principles:

  • Accuracy: A commitment to use reasonable procedures to ensure that information collected, used, and exchanged will be accurate and complete.
  • Security: A commitment to use appropriate security measures for protecting information from unauthorized access, use, and disclosure.
  • Compliance: A commitment to collect, use, and exchange data in accordance with applicable laws, and contractual obligations.
  • Confidentiality: A commitment to collect, use, and exchange information in accordance with appropriate confidentiality standards.
  • Privacy: A commitment to self-regulation in recognition of expectations of privacy, our policy, and in accordance with leading industry standards.
  • Responsiveness: A commitment to respond to privacy-related inquiries in a timely and accurate manner.
  • Employee Education: A commitment to educate employees regarding information practices and the proper handling and use of information.
  • Self-Auditing: A commitment to periodic auditing of internal activities to ensure adherence to established information practices, policies, and procedures.

We maintain a firm commitment to your privacy. In that effort, we respect and protect the privacy of those who use our Website, products, and services. The following statements will help you understand how we collect, use, and safeguard the information you provide through our Website. The terms “we”, “our”, and “us” in this Privacy statement refer to NEBS Canada and its affiliates/subsidiaries of Deluxe Corporation.

Information Collection & Use

NEBS Canada is a provider of products and services to Canadian businesses. In order to provide you with the products or services you have requested, NEBS Canada must collect personal information. At NEBS Canada, we intend to give you as much control as possible over your personal information. 

We use the information collected about you to process orders and to provide a more personalized shopping experience. We may also use your information to communicate with you about products, services, and future promotions. For the purposes of order verification and fraud prevention, we may exchange information about our customers internally within NEBS Canada and among our affiliates.

The type of information we collect, use, or share may depend on the product or service you purchase from us. At times, we may request that you voluntarily supply identifying information for purposes such as receiving correspondence, registering on this Web site, making purchases, or participating in online surveys, market research or contests/sweepstakes. If you elect to participate, we may require you to provide business information, including your name, mailing address, phone number, financial institution information, credit card information, or e-mail address. In certain areas of NEBS Canada  sites, for some services, you may provide employee information such as when adding additional authorized users to your business account and updating contact information, or enabling Payroll Services. When you submit business information to us, you understand and authorize us to access, store, and use this information to fulfill your requested services.  We are committed to safeguarding and protection your business information, and personal information of your employees.

Based upon the personal information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may send you service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

From time to time, we may conduct optional surveys or run contests. Survey and contest forms may ask for contact, demographic and purchase preference information. If you choose to register with us, the registration form requires only purchase information. Although other questions are asked (line of business and accounting software used), responding to these questions is your decision. For testimonials, we obtain the customer’s consent prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials.

Information you provide will be safeguarded according to our strict standards of security and confidentiality. NEBS Canada recognizes and appreciates the importance of responsible use of the information you choose to provide. We take steps to require that our employees, vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers' information.

Disclosure and Retention of Personal Information

We only collect information required to fulfill your requests. By placing an order or enrolling in a service  you are consenting to the collecting and use of your information for those  purposes .

NEBS Canada collects and uses Personal Information for the purpose of processing orders, marketing products and/or services, data mining, e-commerce, quality assurance, administration of employee benefits, payroll and remuneration of government remittances as outlined in our Privacy Policy. Third party processing may also be involved for purposes of processing orders, as governed by NEBS Canada privacy policy.

Reasons we can share your information

Does NEBS Canada Share?

Can you limit this sharing?

For our every day business purposes - including billing, processing transactions, & fulfilling orders; customer & marketing support services

Yes

No

For our marketing purposes - to offer products and services to grow your business

Yes

Yes

For our affiliated companies to market to you

Yes

Yes

For third parties to market to you

No

NA

In some cases, we may use third party service providers to assist in providing you with the requested service and you agree that we may release information about you to them for the purpose of facilitating your request. When we engage third party suppliers, they are only provided the information required to perform those services. They are expected to abide by our Privacy Policy when conducting work for us and are prohibited from using your personally identifiable information for any other purpose.

We provide you with the opportunity to opt out of receiving unsolicited marketing as a result of your transaction with us. If you no longer wish to receive special offers or promotional communications from Deluxe you may edit your Account Profile or follow the unsubscribe instructions included in each communication. You may also express your opt-out choices by contacting NEBS Canada service locations (contact information below). We will not sell, rent, or otherwise share information about you to other companies. We reserve the right to disclose information about you as required to comply with a judicial proceeding, court order, or legal process served on our Web site. If NEBS Canada is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We will only retain personal information for timeframes required for such purposes outlined in our Privacy Policy. We will establish minimum and maximum retention periods for personal information retained by us for our own purposes. We will maintain processes to securely destroy personal identification when it is no longer required to support your requests.

Security

We are committed to protecting your business information. We are committed to utilizing technology that gives you the safest and most powerful online experience available. Security measures are in place on this Web site to protect against the loss, misuse, and alteration of the information under our control. We offer industry-standard security measures available through your Web browser. When you are on this Web site, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.

Tracking Activity on our Web Site

As is true with most Web sites, we gather certain information automatically when individuals browse our site and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this non-personal information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole, in order to improve the functionality of the Web site. We use a third-party tracking service that uses technology to track this non-personally identifiable information about visitors to our site in the aggregate.

We use cookies to improve your shopping experience. Cookies are small pieces of information that are stored by your Web browser on your computer’s hard drive. A cookie may contain information (such as a unique user session ID) that is used to track the pages of the Web sites you've visited. The information in cookies helps to serve you better by keeping track of your order when shopping on this site; it also helps us improve site design. We do not store sensitive information, other than your name, in your cookies. Most Web browsers automatically accept cookies, but you can set your browser to decline cookies. Even if your Web browser is set to decline cookies, you can use many of the features within this site. However, you will not be able to place an order or retrieve your order status.

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. All of our email communications include an opt out link. If you would like to opt-out of these emails, please click on the opt–out link.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non–personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt–out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Children Visiting Our Web Sites

This web site is directed at adults. We do not knowingly collect or use information from children. Should children access this web site, we are confident that parents will not judge any of the information provided as objectionable for viewing. If you are under 18, you may use this Web site only with the involvement of a parent or guardian.

Other Web Sites Linked to our Site

We are committed to offering the products and services you need to grow and manage your business. We offer services through relationships with third party providers. Our Web site contains links to other sites that are not owned or controlled by NEBS Canada. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies, applicable terms and conditions of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to information collected on our Web site.

In most cases, links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of this Web site. We are not responsible for the content or information practices employed by other Web sites that are linked to or from this Web site.

Consent to Privacy Policy/Changes to Privacy Policy

NEBS Canada provides registration as a service to you, our customer. You choose whether or not to take advantage of it. If you register with us, we store your information in an effort to make your ordering experience faster and easier. After registering, you simply identify yourself with the user name and password that you have selected. Further, our "auto-login" service allows you to automatically access your purchase history and order status without having to re-key your user name and password. Here is what we store for you and why:

  • Your past purchase history -- you don't have to remember what or how much; it allows you to reorder with just one click.
  • Your purchasing information (billing, shipping contact, phone, credit card) -- frees you from re-keying the information on every order.
  • Your line of business or accounting software -- gives us the opportunity to offer promotions, products, and advice tailored to meet the needs of your business.

The information you provide during registration is stored in a secure database and seen only by you. You may modify your purchasing information at any time.

By using this Web site you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Web site. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Web site following the posting of changes to these terms means that you accept these changes.

We may change our privacy policy at any time. Any changes to the privacy and security policy will be posted on this Web site and any other places we deem appropriate so that you are aware of the information we collect, how we use it, as well as the latest update on how we maintain the secure portions of our Web site. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by internal staff who report directly to the Board of Directors of Deluxe Corporation, our parent company, external auditing and accounting firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards described in our Privacy Policy.

To Correct/Update/Access/Opt Out:

We are committed to ensuring that the information we obtain and use about our customers is accurate. As a valued customer of NEBS Canada, you have the right to access your personal information, request deletion of personal information and request changes to inaccuracies if required. It is your right to not provide us with some or all of your personal information, or to deny us the use or disclosure of your information for certain purposes. Should you exercise this right, it may impede our ability to deliver requested products and/or services.

How to Register a Privacy Complaint For NEBS Business Products:

You may register a privacy-related complaint by contacting NEBS Business Products Limited's Chief Privacy Officer by using one of the following methods:

  • Call 1-800-465-2888, ext. 2700
  • Fax 1-800-461-3325, Attn: Chief Privacy Officer
  • E-mail: canadaprivacyofficer@nebs.com
  • Mail:
    NEBS Business Products Limited
    330 Cranston Crescent
    Midland, Ontario L4R 4V9
    Attention: Chief Privacy Officer

How to Register a Privacy Complaint for NEBS Payroll Services:

You may register a privacy-related complaint by contacting NEBS Payroll Services Chief Privacy Officer by using one of the following methods:

  • Call 1-800-465-2888 ext. 2700
  • Fax 1-800-461-3325 Attn: Chief Privacy Officer
  • E-mail: canadaprivacyofficer@nebs.com
  • Postal Mail:
    NEBS Payroll Services
    420 Sheldon Drive, Unit 102
    Cambridge, Ontario N1T 2H9
    Attention: Chief Privacy Officer

Changing or Modifying your Consent

At any time in the future, you may withdraw your consent to further collection, use or disclosure of information by giving us reasonable notice. Your withdrawal of your consent may affect our ability to provide you with products, services, or information.  We will act on your requests promptly. On the registration form, you may choose to receive various communications from us. If at any time, you would like to discontinue communications (e-mails, phone calls, faxes, newsletters or advertising from our partners), you may let us know on the registration form. You may also choose to discontinue these communications as well as catalogues and flyers, by using one of the following methods:

  • Call 1-800-465-2888, ext. 2384
  • Fax 1-800-461-3325
  • E-mail: listmgmt@nebs.com
  • Mail:
    NEBS Business Products Limited
    330 Cranston Crescent
    Midland, Ontario L4R 4V9
    Attention: List Management Department

Communications and Your Options

On the registration form, you may choose to receive various communications from us. If at any time, you would like to discontinue communications (e-mails, phone calls, faxes, newsletters or advertising from our partners), you may let us know on the registration form. You may also choose to discontinue these communications as well as catalogues and flyers, by using one of the following methods:

  • Call 1-800-465-2888 ext. 2384
  • Fax 1-800-461-3325
  • E-mail: listmgmt@nebs.com
  • Postal Mail:

NEBS Payroll Services
330 Cranston Crescent
Midland, Ontario L4R 4V9
Attention: List Management Department

TRUSTe Privacy Program

TRUSTe Privacy Certification

Deluxe Corporation has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this Web site, http://www.nebs.ca/canEcat/index.html TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.

If you have questions or concerns regarding this statement, you should first contact NEBS Privacy Office at canadaprivacyofficer@nebs.com. If you are not satisfied with our response you can contact TRUSTe here.

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Security Statement

Protecting Your Transactions

At NEBS Online, we use the latest technology to be sure all transactions are secure. Here are just a few of the ways we protect you and the data you submit to us.

SSL Technology Protects Your Transactions

We use technology called Secure Sockets Layer (SSL) that "encrypts" any data transmitted between you and NEBS as long as the Web Browser you're using also supports SSL. All the most popular Browsers support SSL in recent versions. Encrypted data is much harder to decode than regular data, making it much less attractive to a hacker. Before you actually submit your information to NEBS, your Browser encrypts the data. It remains encrypted during the transmission and then it is decoded by our Web Server when it is received. In order to use SSL, we had to apply for the privilege to conduct Electronic Commerce and go through a strict approval process to obtain a digital certificate. Our digital certificate was issued by an authorized security service after we proved we were a legitimate business. The digital certificate was then installed on our Web Server so that from now on, we can offer you the security of SSL.

How NEBS Online Uses Cookies

Cookies are another place where web application programs can store data submitted to a Web Server. They can be placed either on your computer or the Web Server. At NEBS Online, we create temporary cookies while you are online with us. These cookies make our ordering process possible, and contain only identification information about our customers. We even go the extra step of encrypting the data stored in our cookies. When you disconnect from the Internet, or exit your Browser, NEBS temporary cookies are destroyed.

Other Security Measures on the Internet

Here are some of the other ways you can tell if you're engaged in a secure transaction. For example:

  • Most reputable Websites advertise their security features prominently.
  • A secure URL will begin with https://etc.etc.etc., while a URL of a non-secure Web transaction will begin with http://etc.etc.etc.
  • Many Browsers have visual indicators to let you know that an SSL transaction is in progress. Look for an icon of a whole lock or a key (unlocked locks or broken keys indicate a non-secure environment).
  • Some Browsers use a dialog box to alert you to the fact that you are accessing a secure Web server.

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